Frequantly Asked Questions
We ship to the following locations:
Canada; England; Ireland; Puerto Rico; Scotland.
**Please Note, if your country is not listed here, we are unable to ship to you at this time.
**We can not ship confectionary merchandise, candy or chocolate outside of the USA.
Payment Method:
We only accept Visa, MC, AMEX & Discover.
We Do Not Accept Maestro, Solo or Bank Cards.
Delivery times are about 2-3 weeks, due to customs; orders can get slowed down. If you need asap please be
sure to select Express Shipping.
The available methods of shipment is as follows:
Priority: 6 to 10 days on average.
Express: 3 to 5 days.
Taxes, Duties & Brokerage Charges
Empire Ribbon is not responsible for any duties or taxes associated with the shipment. Any applicable surcharges,
taxes, VAT fees, import duty or brokerage charges on imported goods must be paid by the customer. If you have questions
regarding duties and taxes please contact your local taxation department.
* Canada are subject to customs duty and the Goods and Services Tax/Harmonized Sales Tax. Depending on the goods or their
value, some other charges or taxes may apply. For more information please refer to the
Canada Revenue Agency.
Shipping Charges
It is expensive to ship UPS internationally. This is why for most orders we will ship via regualr postal service.
However, some items we will use UPS to insure the safest method for shipment. The rates are based on weight
of the products ordered. We do not add any additional handling charges. You pay only what the exact rates are to ship the
products to you. The Minimum charge will be $10.00
Sample Orders
We regret that we are unable to accept sample orders for international destinations.
Returns
International orders are not returnable under any circumstances. Execption: Canadian customers are subject to the standard
return policy. Please see our Return Policy
Damages
International Orders (except Canada): We will assist you in filing a damage claim with postal service, as all international
orders are insured. We do not offer replacements or credit on damages.
Please see our Damge Policy
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