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Frequantly Asked Questions


Personalized Ribbon Shipping
Security & Privacy Cancellation Policy
Return Policy Refused & Undeliverable Packages
Exchange Policy Damage Policy
International Orders Out Of Stock Policy


Refused Delivery

Any orders refused for delivery by a customer without prior cancellation notice to us and confirmation by us of your order cancellation, will be subjected to a 25% re-stocking fee.

Please see our cancellation policy if you wish to cancel your order.

Undeliverable Packages

Customer will be charged a $25.00 additional handling fee for any undelivered shipment due to customer's incorrect address entered on the order form which must reshipped.

Any shipment that needs to be re-shipped will be charged the same shipping charges that applied to the original order plus a $25.00 handling fee.


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